Terms & Conditions
Introduction
Welcome to Platinum Care Group. By accessing and using our website or services, you agree to be bound by the following Terms and Conditions. These terms apply to all users of our services, including those who sign up for our SMS messaging program.
Services Provided
Platinum Care Group offers non-medical home care services, including personal care, companionship, and other in-home support services. All services are subject to availability and may vary by location. We strive to provide high-quality care, but services are not intended as a substitute for medical care.
Client Responsibilities
Clients are responsible for providing accurate and complete information about their care needs and home environment. Failure to do so may result in delays, modifications, or cancellations of services.
Payment Terms
Payment for services must be made according to the pricing and schedule agreed upon during the booking process. We accept private pay and long-term care insurance. Late payments may incur fees, and services may be suspended or terminated due to non-payment.
SMS Messaging Program
Our SMS messaging program allows clients to receive important updates, reminders, and promotional offers.
- You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to Info@platinumcaregroup.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
Privacy
We value your privacy. Please refer to our Privacy Policy for details on how we handle your personal information.
Limitation of Liability
Platinum Care Group is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
Dispute Resolution
In case of any dispute, the matter will be handled first through mediation. If mediation is unsuccessful, the matter will be resolved through binding arbitration, according to the laws of Carol Stream, IL, and will govern any disputes arising under these terms.
Modification of Terms
We reserve the right to change these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
Governing Law
These Terms and Conditions are governed by the laws of Carol Stream, IL, and any disputes will be resolved under its jurisdiction.
Intellectual Property
All content on this website, including logos, images, and text, is the intellectual property of Platinum Care Group and may not be used or reproduced without permission.
